Terms of Use
These Terms of Use (hereinafter referred to as the "Terms") define the conditions that must be observed when using the services (hereinafter referred to as the "Services") provided on the website "Favorite Store: domain “https://f-favorite.net/”” (hereinafter referred to as the "Site"), operated by Favorite Co., Ltd. (hereinafter referred to as the "Company"). By using the Services, you are deemed to have read the entirety of these Terms and to have agreed to these Terms and the separately stipulated Privacy Policy.
Chapter 1 General Provisions
Article 1 (Scope of Application and Changes to these Terms)
- These Terms shall apply to the Company and users as defined in Article 4 regarding the provision and use of the Services.
- The Company may, without prior consent from users, modify all or part of these Terms in accordance with applicable laws if such modification becomes necessary due to revisions of laws, changes in social conditions, or other circumstances.
- If these Terms are modified, the Company shall notify users of the effective date and content of the modified Terms by posting them on the Company's website or by other appropriate methods.
- If a user uses the Services after the effective date of the modified Terms, the user shall be deemed to have agreed to the modified Terms.
- If all or part of these Terms are modified, only the modified Terms shall apply to the user and the Company regarding the use of the Services, and the user and the Company shall comply only with the modified Terms.
Article 2 (Use of the Services)
- Users shall use the Services in agreement with these Terms and in accordance with the Usage Guide, Privacy Policy, and other regulations separately stipulated by the Company.
- If a user is a minor, they shall use the Services with the consent of their legal representative.
Article 3 (Content of the Services)
Users can perform the actions specified below on the Services. Dedicated services for members, as defined in Article 5, are described separately in Article 6.
- Purchasing products from the Company in accordance with the method specified by the Company.
- Reading articles posted on the Services by the user.
- Other uses of the Services provided by the Company for users, excluding member-exclusive services.
Chapter 2 About Users and Members
Article 4 (Users)
"Users" is a general term for those who search, browse, or use images, text, designs, logos, videos, and all other information (hereinafter referred to as "Content") provided by the Company through the Services, and those who purchase or use products and services, after agreeing to comply with these Terms.
This term includes customers who have completed registration as a Favorite Store member, as defined in Article 5 (hereinafter collectively referred to as "Members").
Article 5 (Members)
A "Member" is a general term for an individual who has agreed to these Terms and the Privacy Policy, has completed the registration of necessary information on the dedicated page of the Services, has applied for membership, and whose membership has been approved by the Company.
Article 6 (Use of Member Services)
Members can use the following services on the Services:
- Use of the member-exclusive page (My Page)
- Use of points
- Use of bonus points awarded upon new member registration
- Use of seasonal coupons (usable once) issued twice a year (July and November)
- Use of anniversary coupons (usable once) issued at the beginning of the month of the anniversary registered on My Page at the time of member registration
Details regarding points and coupons are described separately in the Point and Coupon Terms of Use.
Article 7 (Member Registration)
- Individuals wishing to register as members shall apply for membership registration by setting and entering their name, email address, anniversary, preference for newsletter reception, and password on the dedicated page of the Services.
- For applications based on the preceding paragraph, if approved, the applicant shall be registered as a member at the time a registration confirmation email is sent.
- By registering as a member, the member agrees to receive emails regarding member services. The reception of emails regarding member services shall cease upon withdrawal from membership.
- Member registration is limited to individuals who have an address in Japan and reside in Japan.
- If the member registration applicant is a minor, they shall apply for member registration with the consent of their legal representative.
Article 8 (Loss of Member Status)
The Company may revoke a member's status if any of the following conditions apply, and is not obligated to disclose the reasons for such revocation:
(1) If it is discovered that the member had previously received disciplinary action, such as registration deletion, due to a violation of any terms related to services provided by the Company.
(2) If there was false, erroneous, or omitted information in the member registration application.
(3) If it is discovered that the member had previously experienced delayed payment for services provided by the Company, prolonged inability to receive products, unreasonable requests for returns or exchanges, or other breaches of contract.
(4) If it is discovered that the member had previously engaged in acts prohibited by Article 18 of these Terms.
(5) If the Company reasonably determines that the member is otherwise unsuitable for the operation and management of the services provided by the Company.
(6) If the Company determines that the member is an anti-social force (meaning gangster groups, gang members, right-wing organizations, anti-social forces, and other equivalent entities; hereinafter the same) or cooperates with or is involved in the maintenance, operation, or management of anti-social forces through funding or other means, or has any other interaction or involvement with anti-social forces.
Article 9 (Changes to Member Registration Information)
- Members shall promptly change their registered information using the method specified by the Company if there are any changes to such information.
- The Company shall not be held liable for any damages incurred by members due to their failure to make timely changes to their registration.
Article 10 (Member Withdrawal Procedures)
- Members wishing to withdraw from membership may do so at any time by completing the procedures specified by the Company.
- The Company may retain member information for a certain period even after the member has withdrawn, in accordance with applicable laws.
Article 11 (Management of Member's User ID, Email Address, and Password)
- Members shall appropriately manage and store their user ID, email address, and password related to the Services at their own responsibility.
- Members shall not allow third parties to use, lend, transfer, change the name, sell, inherit, disclose, or leak their user ID, email address, or password.
- Members shall be responsible for any damages incurred due to insufficient management of their user ID, email address, and password, errors in use, unauthorized use by third parties, etc., and the Company shall not bear any responsibility whatsoever.
- Members shall immediately notify the Company if they discover that their user ID, email address, or password has been used fraudulently by a third party.
Chapter 3 Product Purchase
Article 12 (Product Purchase)
- Users can purchase and use products and services from the Company using the Services.
- If a user wishes to purchase a product, they shall apply for the purchase or use of the product or service in accordance with the method specified by the Company.
- A sales contract for the said product shall be formed between the user and the Company when the user completes the application in the preceding paragraph and the Company sends an email to the user confirming the order content.
- Product delivery via the Services is limited to within Japan.
Article 13 (Purchase of Reserved Products)
Members who have completed membership registration in Chapter 2, Article 7, can purchase products designated by the Company for pre-order sales (hereinafter referred to as "Reserved Products").
- Members shall place an order for Reserved Products after understanding that a certain period will be required for delivery of the Reserved Products.
- When the Company accepts the order specified in the preceding paragraph, a sales contract shall be formed when the Company sends an order confirmation email including the Reserved Product to the member.
- Payment for Reserved Product purchases shall be made using the payment method specified by the Company.
- Payment for Reserved Products using a credit card shall be made at the time specified in Article 12, Paragraph 3.
- The Company shall deliver the Reserved Products to the shipping address specified by the member and notify them of the shipment via email as soon as the Reserved Products are ready for shipment.
- If a member purchases a Reserved Product and a regular sales product simultaneously, they shall be shipped together with the Reserved Product.
Article 14 (Cancellation of Sales Contract and Other Necessary Measures)
Notwithstanding Article 12, Paragraph 3, if the Company reasonably determines that any of the following paragraphs or the prohibited acts in Article 19 apply, the Company may cancel the sales contract or take other appropriate measures:
- If the user violates these Terms.
- If the user's designated credit card company notifies the Company of a credit default.
- If the Company determines, through improper order analysis, that the order is not a normal order.
- If the product is out of stock and cannot be delivered easily.
- If the product cannot be delivered due to an unknown address or long-term absence.
- If a minor purchased without the approval of a legal representative.
Article 15 (Charges and Payment Methods)
- The payment amount for products, services, etc., shall be the total of the purchase price of the products including consumption tax, and shipping costs and other handling fees associated with them.
- Payment for products purchased through the Services shall be limited to payment by credit card in the name of the user or other payment methods separately approved by the Company.
- If using the payment method specified in the preceding paragraph, the user shall comply with the conditions separately agreed upon with the payment agency company. In the event of any dispute between the user and the payment agency company regarding payment, the user shall resolve such dispute at their own responsibility.
Article 16 (Returns and Exchanges of Products)
Returns and exchanges due to customer convenience are generally not accepted.
In principle, if there is a defect in the product, an incorrect shipment, or any other reason attributable to the Company, the product may be exchanged for an identical product, provided that the customer notifies the Company within 7 days using the method specified by the Company. In such cases, the Company shall bear all shipping costs related to the return or exchange of the product. Please note that exchanges may not be possible due to product shortages or other reasons. In such cases, the Company shall refund the payment for the product.
Article 17 (Disclaimer for Products)
- The Company shall not be liable for any defects in the quality, material, function, performance, and compatibility with other products of the Services and products sold through the Services, nor for any damage, loss, or disadvantage caused by these, unless such causes are attributable to the Company. The Company shall not bear any warranty or burden of liability for damages.
- The Company shall fulfill its obligation to deliver products by shipping them to the delivery address specified at the time of purchase, and shall be exempted from liability for troubles such as unknown delivery addresses.
Chapter 4 Use and Management of Services
Article 18 (Information Management)
- The Company may freely use all or part of the content transmitted by the user in connection with the Services on the Company's website and affiliated sites and services. The Company shall not be required to pay any money or other consideration to the user for using such content.
- Regarding personal information of users obtained by the Company in connection with the use of the Services, the Company shall handle such information in accordance with the Company's Privacy Policy (https://f-favorite.net/pages/privacy-policy), and registered users agree that the Company will handle user information in accordance with this Privacy Policy.
- The Company may, at its discretion, use and disclose information and data provided by users to the Company as statistical information that cannot identify individuals, and users shall not object to this.
Article 19 (Prohibited Acts)
Users shall not engage in any of the following acts or acts that the Company deems to be applicable when using the Services. In the event of any violation causing damage to the Company or a third party, the user shall be solely responsible for compensating all such damages.
(1) Acts contrary to public order and morals, acts in violation of laws and regulations, or acts related to criminal acts.
(2) Acts that cause inconvenience, disadvantage, or damage to the Company, other users of the Services, or other third parties, or acts that may cause such.
(3) Acts that infringe or may infringe on the intellectual property rights, portrait rights, privacy rights, honor, or other rights or interests of the Company, other users of the Services, or other third parties.
(4) Acts of using the Services for commercial purposes (except when approved by the Company in advance).
(5) Acts of using content obtained through the Services outside the scope of private use by the user.
(6) Transmitting or sending information that falls under or is deemed by the Company to fall under any of the following to the Company or other users of the Services through the Services:
- Information containing excessively violent or cruel expressions.
- Information containing false or misleading content.
- Information containing computer viruses or other harmful computer programs.
- Information containing expressions that defame the honor or credit of the Company, other users of the Services, or other third parties.
- Information containing excessively obscene expressions.
- Information containing expressions that promote discrimination.
- Information containing expressions that promote suicide or self-harm.
- Information containing expressions that promote improper use of drugs.
- Information containing anti-social expressions.
- Information requesting the dissemination of information to third parties, such as chain mail.
- Information containing expressions that cause discomfort to others.
(7) Reproducing, selling, publishing, distributing, disclosing, and similar acts of content obtained through the Services, via other users or third parties.
(8) Acts that place an excessive burden on the network or system of the Services.
(9) Reverse engineering or other analysis of software or other systems provided by the Company.
(10) Acts that may obstruct the operation of the Services.
(11) Unauthorized access to the Company's network or system.
(12) Impersonation of another person.
(13) Using the ID or password of another user of the Services.
(14) Using the Services by illegally using a credit card.
(15) Collecting, accumulating, or storing information of other users of the Services.
(16) Acts that violate the terms of use of the Services posted on the Company's website.
(17) Providing benefits to anti-social forces.
(18) Advertising, promotion, solicitation, or business activities on the Services without prior permission from the Company.
(19) Other acts deemed inappropriate by the Company.
Article 20 (Attribution of Rights)
- All intellectual property rights of the Company's website and content provided through the Services belong to the Company or its licensors. The license to use the Services under these Terms does not grant users the right to use intellectual property rights, and users shall not engage in acts that infringe intellectual property rights.
- Unauthorized reproduction, unauthorized reprinting, or other unauthorized secondary use of all or part of the Company's content is strictly prohibited, and if any act prohibited by domestic and international copyright laws and other laws is discovered, the Company may immediately take legal action.
- Users represent and warrant to the Company that they have the legal right to post or transmit content (data such as text, images, and videos) using the Services, and that the posted data does not infringe on the rights of third parties.
- Users agree not to exercise moral rights of authors against the Company and those who have succeeded to or been licensed by the Company.
- If any dispute arises between the Company and a third party due to a user's violation of the provisions of this Article, the user shall resolve such dispute at their own responsibility and expense, and shall not cause any damage, loss, or disadvantage to the Company. If any damage, loss, or disadvantage occurs to the Company, the user shall compensate for it.
Article 21 (Suspension, Interruption, and Maintenance of the Services)
The Company may, without prior notice to users, suspend or interrupt the provision of all or part of the Services in any of the following cases:
(1) When emergency inspection or maintenance work on the system related to the Services is performed.
(2) When the Services can no longer be operated due to failures in computers or communication lines, operational errors, excessive concentration of access, unauthorized access, hacking, etc.
(3) When the Services can no longer be operated due to force majeure events such as earthquakes, lightning strikes, fires, floods, power outages, or other natural disasters.
(4) When requested by an administrative or judicial body based on reasonable grounds.
(5) Other cases where the Company deems suspension or interruption necessary.
Article 22 (Changes to and Termination of the Services)
- The Company may change the content of the Services or terminate their provision at its convenience.
- The Company shall not be liable for any damage, loss, or disadvantage incurred by users due to the suspension or interruption of the Services, including changes to or loss of member benefits as stipulated in Article 6.
- If the Company terminates the provision of the Services, it shall notify users in advance using a method specified by the Company.
Article 23 (Disclaimers Regarding the Services)
- If the Company provides links from the Services to other websites or resources, or links from third-party websites or resources to the Services, the Company does not guarantee or assume any responsibility for the content, use, and results of such linked or linking websites or resources (including, but not limited to, legality, validity, accuracy, reliability, safety, recency, and completeness). If the Company reasonably determines that the content of a linked website or resource violates laws or is inappropriate for the management or operation of the Services, the Company may delete such link without any notice or demand to the member.
- The Company shall not be liable for any damages, losses, or disadvantages incurred by users if the Services are suspended or interrupted due to any of the reasons listed in each item of Article 21 or other force majeure.
- The Company shall fulfill its obligations and be exempted from liability by processing administrative matters in accordance with the content registered by the user.
- If a user causes damage to other users or third parties by using the Services, the user shall resolve such damage at their own responsibility and expense, and shall not cause any damage, loss, or disadvantage to the Company.
- The Company shall not be liable for any damages, losses, or disadvantages incurred by users arising from or related to the Services, unless due to the Company's willful misconduct or gross negligence.
Article 24 (Contact/Notification)
- Inquiries regarding the Services, other communications or notifications from users to the Company, and notifications regarding changes to these Terms or other communications or notifications from the Company to users shall be made by the method specified by the Company.
- If the Company makes contact or sends notifications to the email address or other contact information included in the registered information, the user shall be deemed to have received such contact or notification.
Article 25 (Assignment of Status under Service Use Agreement, etc.)
- Users may not assign, transfer, succeed to, hypothecate, or otherwise dispose of all or part of their status under the Service Use Agreement or their rights or obligations under these Terms to any third party without the prior written consent of the Company.
- If the Company transfers the business related to the Services to another company, the Company may transfer its status under the Service Use Agreement, its rights or obligations under these Terms, and the user's registration information and other customer information to the transferee of such business transfer, and the user shall be deemed to have consented to such transfer in this paragraph in advance. The business transfer as defined in this paragraph shall include not only typical business transfers but also company splits and all other cases where the business is transferred.
Article 26 (Severability)
Even if any provision of these Terms, in whole or in part, is judged to be invalid or unenforceable under the Consumer Contract Act or other laws and regulations, the remaining provisions of these Terms and the remaining portion of any provision judged to be invalid or unenforceable shall continue to be in full force and effect.
Article 27 (Governing Law and Jurisdiction)
- The governing law for these Terms and the Service Use Agreement shall be Japanese law.
- For all disputes arising from or related to these Terms or the Service Use Agreement, the district court having jurisdiction over the Company's location shall be the exclusive court of first instance.
Addendum: These Terms shall be revised and enforced from May 11, 2026.
For all inquiries regarding these Terms and the Services, please use the following contact information:
Address: 78-30 Koizumi-cho, Hikone City, Shiga Prefecture, 522-0043, Japan Favorite Co., Ltd. Support Center
Toll-free number: 0120-34-7820
Email address: support＠f-favorite.net