Notation under the Act on Specified Commercial Transactions
Seller
Favorite Co., Ltd.
Operation Manager
Daisaku Omoto
Address
78-30 Koizumi-cho, Hikone City, Shiga Prefecture 522-0043
Phone Number
0120-34-7820
Email Address
support@f-favorite.net
URL
https://f-favorite.net
Other necessary charges
Shipping is free for orders totaling 5,500 yen (including tax) or more.
For orders totaling less than 5,500 yen (including tax), shipping is a flat rate of 550 yen (including tax) nationwide.
How to order
Online order
Payment Methods
Credit card, cash on delivery, contactless payment (Apple Pay, Google Pay), and QR code payment (PayPay, Merpay) are available.
Payment Due Date
Cash on delivery: Upon product delivery (cash on delivery fee is borne by us)
Credit card: Upon credit card withdrawal
Contactless payment/QR code payment: Subject to the closing date of the respective payment service provider.
Delivery Time
[If the item is in stock]
Shipping and delivery dates vary depending on the order date and time. Thank you for your understanding.
- Orders placed on weekday mornings ⇒ Shipped the same day
- Orders placed on weekday afternoons, holidays, or weekends ⇒ Shipped the next business day
Example: For orders placed on Friday afternoon
The next business day will be Monday, so shipping will be on Monday and delivery will be on Tuesday or later.
[If the item is out of stock]
If an item is out of stock, we will notify you by email or phone.
*Please note that if your purchase includes a pre-order item, it will be shipped at the same time as the pre-order item.
*We cannot ship internationally. (Delivery is only within Japan.)
*Delivery will be made by Yamato Transport. As stated in the order form, you can specify the delivery day and time.
*Please note that delivery may be delayed due to delivery region, traffic conditions, weather conditions such as typhoons or heavy snow, or stock availability.
Returns/Exchanges
[In case of damage, defect, etc.]
We take every precaution in handling our products, but in the unlikely event of "damage, defect, or missing parts," we will exchange the product for a new one or send you the missing parts. Please contact our support center via the CONTACT page or by phone, and send the product to us "cash on delivery." After confirming the defect, we will ship a new product. The validity period for exchange due to damage is within 7 business days after the product arrives. We cannot accept exchanges for damage after this period.
[In case of customer's convenience]
Returns and exchanges must be made within 7 business days after the product arrives. The return shipping fee will be borne by the customer. Please contact our support center via the CONTACT page or by phone before returning the product.
[Favorite Support Center]
◆Phone 0120-34-7820 (toll-free)
◆Contact us here